Custom Wig Orders: Info & Terms
What is included in the cost of my wig?
Your wig design
A mannequin head
A hair net
Pins to Hold your Style on the Mannequin
Postage and Packaging
Ordering Info & Terms:
All custom wig designs are created to your specifications. I will try my best to create the wig of your dreams, however, I am a stylist with my own techniques and artistic flare and the joy of getting a custom wig design is that it is bespoke to you so try to be flexible with your overall design for the best results. I will always try to advice and offer options before creating your look which fit in with your overall vision.
For custom wig designs you are able to choose the colour, length and style of your desired wig. I will try and source the ideal wig for your style and send a few options to you before purchasing.
You can choose your level of hold, from a more natural finish to a set look when ordering custom wig designs. This allows the wig to suit your specific needs and requirements.
All custom wig orders are created to a specified time table, on average they will be posted 3-4 weeks from the date of payment. In all circumstances I will try and meet this deadline, however, should you wish to make changes to your order once receiving the photos of your completed style before postage then additional time may be required to complete the order. I am extremely busy with orders so patience is greatly appreciated, I work really hard to create styles as perfectly as possible for you.
All custom wigs are pre-photographed before postage to ensure the style is how you'd like it. Therefore, unfortunately I cannot offer any refunds or returns on custom styled wigs.
Shipping & Postage Information
I will aim to get your wig in the post within 48hrs (not including weekends) of purchasing for Ready to Ship Items. Custom Wigs will be posted on an agreed date.
Estimated delivery times are below. Please note, these are provided by the postal service, once posted I can't speed up your delivery however you will be provided with a tracking code to follow your parcel's progress. Delivery times may also vary during busy periods such as national holidays or for international addresses due to delays in customs inspections or bad weather periods affecting shipping or international postal flights.
UK Addresses - 1-3 Business Days
Europe - 4-7 Business Days
USA & Canada - 5-9 Business Days
All other Countries - 6-10 Business Days
All my styled wigs are posted in packed boxed marked fragile. They are also pinned to a mannequin head and rested in a net to ensure they travel as safely as possible. All Ready to Ship Styled wigs are sent as seen, for custom wigs you will be sent photos of the style before postage. I cannot be held responsible should any postal service handle the parcels in a way as to disturb the style. If the style is disturbed in transit, for custom orders and where possible I can offer a complimentary re-style service however you would need to cover postage costs for both return and re-postage.
For further info please read my FAQs page thoroughly before ordering especially both the Shipping and Returns sections.